Refund policy

This policy applies only to purchases made on Salford’s website and for users residing in India.

At Salford, we stand by the quality and craftsmanship of our cookware. If your order does not meet expectations, the guidelines below will help you with returns, replacements, or refunds.

1. Returns Eligibility

You may request a return or refund within 7 days of delivery if:

Unwanted Item

  • Product must be unused

  • Returned in original packaging and condition

  • Proof of purchase is required

Faulty Product

  • Eligible for exchange or refund as per manufacturer’s warranty

Damaged or Compromised Delivery

  • Subject to documentation requirements (see below)

Note:
Products purchased during sale or promotional periods are not eligible for returns. However, exchanges or replacements may be considered on a case-by-case basis.

2. Reporting Damaged / Compromised Deliveries

To process any claim related to damage, missing items, or tampered packages, the following must be submitted:

a. Mandatory Documentation

  • Negative POD (Proof of Delivery)
    A clear photo of the delivery receipt marked as “damaged” or “partial delivery”

  • 360° Unboxing Video showing:

    • Outer packaging with shipping label visible

    • Inner packaging and contents

    • Any visible damage or missing items


b. Scenarios

If delivery is rejected or POD is marked “damaged” / “partial”
We will arrange a replacement or re-ship the affected product(s). Refunds are not applicable unless confirmed in writing.

If delivery is accepted without remarks and no unboxing video is available
We will not be able to process claims for damage or missing items. Acceptance is considered confirmation of complete delivery.

3. Refunds for Unwanted Items

  • Refunds apply only to the product value

  • Shipping and return shipping charges are non-refundable

  • Refunds are processed within 10 business days after inspection

  • Partial returns will be refunded only for the returned item(s)

4. Faulty Items

For defective products, please contact us at:
support@salford.co.in

  • Covered under manufacturer warranty (refer to product manual)

5. Cash on Delivery (COD) Refunds

For COD orders, please share the following details via email:

  • Account holder’s name

  • Bank account number

  • IFSC code

6. Cancellations

Before Shipping
Orders can be cancelled for a full refund

After Shipping but Before Delivery
You may request cancellation by contacting support. Applicable charges may apply

Refunds will be processed after product return and verification.

7. Sale Items

Only products purchased at regular price are eligible for refunds.

Items purchased during sales, promotional offers, or bundled deals are non-refundable, except in cases of verified damage or manufacturing defects.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or card statement

  • Contact your bank or payment provider (processing times may vary)

Contact Us

To initiate a return, refund, or for any queries:

📧 support@salford.co.in

📍 C-41,42, Sector-8, Gautam Buddha Nagar, Noida, U.P-201301